Avada Support Pricing

We Offer Concierge Level Attention, One-On-One Avada Support

If you’re a WordPress user who’s chosen the Avada theme. When it comes to Avada support, we apply the same foundations as our hosting services, providing personalized service to every client we work with. Because at Whelk we only do one thing, it’s called Avada.

EXPERT AVADA SUPPORT
MONTHLY MAINTENANCE PACKAGE

Avada Support - TIER 1

$90Hour/CAD$
  • Expert advice when you need it the most…
  • Ongoing support for under $70 USD/h.
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Concierge Level, One-on-One Avada Support

Catering to customers who need day-to-day advice and answers to technical issues that go beyond the Avada help desk. We provide expert Avada Theme assistance for those who require website consulting, creative, SEO, additional programming and custom coding and more…

THIS SERVICE MAY INCLUDE:

• Avada theme updates
• Avada site build technical issues
• Woo Commerce issues
• Gravity Forms help
• Plugin Compatibility and issues
• Consulting – pre-build planning
• Platform migrations to WordPress Avada
• E-commerce migrations to Woo and more…

All our services come with a detailed proposal that outlines everything that’s included. Our terms are 50% upfront, 50% upon delivery – LIVE site/Supplied materials. *All prices are in Canadian dollars. TERMS AND CONDITIONS

Programming - TIER 2

$120Hour/CAD$
  • Programming | Custom css, php and complex forms
  • Custom Programming for under $90 USD/h.
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Looking for Fast Hosting? Learn More About our VPS Hosting Platform

GET INFORMATION ON OUR CUSTOM-TUNED WORDPRESS HOSTING

Monthly Maintenance Package

$30Month/CAD$
  • $360 a year ($270 USD) for complete peace of mind!
  • Maintenance Package – WordPress, Avada & Plugins – All Updates & Patches
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Peace of Mind for Your Avada Theme Website

Our 12 month pre-paid package includes monthly WordPress, Avada and Plugin updates and patches as per below, 24/7 priority access to our tech support when needed.

Monthly WordPress updates & patching

We keep WORDPRESS up-to-date for you. When WordPress core is up-to-date, it’s extremely secure. To ensure that your Avada themed site is running the most current version of WordPress, we constantly monitor and upgrade WordPress whenever patches and/or new releases are available.

Monthly Avada updates & patching

We keep AVADA up-to-date for you. When Avada is up-to-date, it is extremely reliable and fast. To ensure that your Avada themed site is running its most current version, we constantly monitor and upgrade your Avada theme whenever patches and/or new releases are available.

Monthly Third Party Plugin updates & patching

We keep THIRD PARTY PLUGINS up-to-date for you. When Third Party Plugins are up-to-date, they aren’t vulnerable to intrusive attacks. To ensure that your plugins are running the most current versions, we constantly monitor and upgrade all of them whenever patches and/or new releases are available.

Weekly Security Scans and Sites Checks

We perform weekly security scans and performance checks on your site, making sure your site is running at 100%.

PATCHING & UPDATES DISCLAIMER:

We always test updates and patches on our own sites before they’re applied to client sites, providing us with a better understanding of what may happen, thus limiting the issues that could possibly affect your own site in a negative manner. Additionnal support fees may apply as [Whelk] cannot foresee issues that could arise from any future WordPress, Avada or plugin updates or patches. We include 1 hour of troubleshooting inclusively per event. Interactions and compatibility issues are common place especially with third party plugins including those installed by clients themselves. Most, if not all issues are fixed inclusively in our Updates & Patching Maintenance Package.
Our maintenance packages are billed annually. *All prices are in Canadian dollars. TERMS AND CONDITIONS