Avada | Theme Support Pricing

We Offer Concierge Level Attention, One-On-One Theme Support

If you’re a WordPress user who’s chosen the Avada theme or another premium theme. When it comes to Avada support and premium theme support, we apply the same foundations as our hosting services, providing personalized service to every client we work with.

WordPress Theme Support

  • Expert advice when you need it the most…
  • Ongoing support for under $70 USD/h.

Concierge Level, One-on-One Theme Support

Catering to customers who need day-to-day advice and answers to technical issues that go beyond the Avada help desk or other theme support enquiries. We provide expert Avada Theme and other premium theme assistance for those who require website consulting, creative, SEO, additional programming and custom coding and more…


• Theme updates
• Site build technical issues
• Woo Commerce issues
• Gravity Forms help
• Plugin Compatibility and issues
• Consulting – pre-build planning
• Platform migrations to WordPress Avada
• E-commerce migrations to Woo and more…

All our services come with a detailed proposal that outlines everything that’s included. Our terms are 50% upfront, 50% upon delivery – LIVE site/Supplied materials. *All prices are in Canadian dollars. TERMS AND CONDITIONS


  • Programming | Custom css, php and complex forms
  • Custom Programming for under $90 USD/h.

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Monthly Maintenance Package

  • $360a year ($265 USD) for complete peace of mind!
  • Monthly Maintenance Package – WordPress, Theme & Plugins – All Updates & Patches | 1 hr tech support

This package includes Monthly WordPress, Theme and Plugin updates and patches as per below, 24/7 priority access to our tech support when needed at a preferential rate of $75/hr CAD.

Monthly WordPress updates & patching

We keep WORDPRESS up-to-date for you. When WordPress core is up-to-date, it’s extremely secure. To ensure that your Avada themed site is running the most current version of WordPress, we constantly monitor and upgrade WordPress whenever patches and/or new releases are available.

Monthly Avada updates & patching

We keep your THEME up-to-date for you. When your theme is up-to-date, it is extremely secure, reliable and fast. To ensure that your themed site is running its most current version, we constantly monitor and upgrade your theme whenever patches and/or new releases are available.

Monthly Third Party Plugin updates & patching

We keep THIRD PARTY PLUGINS up-to-date for you. When Third Party Plugins are up-to-date, they aren’t vulnerable to intrusive attacks. To ensure that your plugins are running the most current versions, we constantly monitor and upgrade all of them whenever patches and/or new releases are available.

Weekly Security Scans and Sites Checks for WordPress

We perform weekly security scans and performance checks on your site, making sure your site is running at 100%.

Priority Tech Support for Yearly Maintenance Subscribers:

24/7 support is provided at a reduced rate of $75/hr CAD to site owners who “Opt-In”, pay for this service. In the event that an upgrade or patch creates a complex issue with your WordPress site, you’ll benefit from priority service at a reduced rate to get you back on track ASAP!


We always test updates and patches on our own sites before they’re applied to client sites, providing us with a better understanding of what may happen, thus limiting the issues that could possibly affect your own site in a negative manner. Additionnal support fees may apply as Whelk cannot foresee issues that could arise from any future WordPress, theme or plugin updates or patches. We include 1 hour of troubleshooting inclusively per event. Interactions and compatibility issues are common place especially with third party plugins including those installed by clients themselves. Most, if not all issues are fixed inclusively in our Updates & Patching Maintenance Package.
Our maintenance packages are billed annually. *All prices are in Canadian dollars. TERMS AND CONDITIONS